At SEARONN, we strive to process and dispatch your orders as quickly as possible.
Order Processing
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- Standard Delivery: 3–7 business days
- Remote locations may require additional delivery time.
Shipping Charges
- Shipping charges are calculated at checkout based on your delivery location.
- Free shipping may be available on qualifying orders during promotional periods.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS containing tracking information.
Delivery Delays
While we work with trusted courier partners, unforeseen circumstances such as weather conditions, public holidays, or logistics disruptions may occasionally affect delivery timelines.
Returns & Refunds
We want you to be completely satisfied with your purchase.
Return Eligibility
Returns may be accepted if:
- The product received is damaged, defective, or incorrect.
- The return request is submitted within 7 days of delivery.
- The item remains unused and in its original packaging.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Opened or used skincare products.
- Products with damaged seals.
- Items purchased during clearance or special sale events unless defective.
Damaged or Incorrect Products
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
- Order number
- Photos of the product and packaging
- Description of the issue
Refund Process
Once the returned item is received and inspected:
- Approved refunds will be processed within 5–7 business days.
- Refunds will be issued to the original payment method used for the purchase.
Contact for Returns
For return requests and assistance, please contact:
[email protected]